Here at BMA, we try to answer all of our customers questions. Below are answers to the most asked questions. If you do not find the answer to your question, please contact us and we will respond in a timely manner.
What if I do not have a credit card? You cannot place an order online unless you have one of the credit cards we accept. If you do not have a credit card, please call and speak to one of our knowledgeable Sales Representatives.
What is your Warranty Policy on the parts that you sell?
All parts are warranted by the respective manufacturer for generally 1 year, unlimited mileage, normal "Wear & Tear" excepted. Items that do normally wear, brake rotors, pads, filters, etc., are covered for product defect.
There are NO WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. NOR ARE THERE ANY WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. ALL GOODS ARE SOLD AND DELIVERED AS IS, AND WITH ALL FAULTS.
BMA Auto Parts, Inc. makes NO representation or promise with respect to the quality or the anticipated performance of this equipment. Further, BMA Auto Parts, Inc. shall NOT be responsible for any consequential, incidental, or contingent damages, or costs incurred of any kind whatsoever, including, but not limited to, the costs incurred directly or indirectly in relation to goods sold by BMA Auto Parts, Inc.
What happens if I order the wrong part?
If you order the wrong part it will be your obligation to call or email us to obtain a Return Authorization Number (RMA #) to return/exchange the part. There is a 15% restocking fee plus you are responsible for return shipping costs. DO NOT RETURN PARTS WITHOUT THE RMA #. They will be refused. There is a 30 day time limit on returns. After 30 days all sales are final. All parts MUST be returned in the same original box as received. NO RETURNS on any ELECTRICAL component or SPECIAL ORDER items for ANY REASON.
What is a "CORE" Charge?
A CORE deposit is usually added to a rebuilt or re-manufactured product. This deposit is generally added to Alternators, Starters, Power Steering Pumps, Drive Shafts, etc. The respective remanufacturers add this charge to insure that they receive a rebuildable part back to continue the process. We add the CORE charge to products designated on our catalog.
What happens if I simply decide I do not want the parts I ordered?
No Problem. We request that such returns be made within 7 days of receipt. Since we sell parts at "wholesale" prices, WE MUST CHARGE A 15% "Re-Stocking" fee. Also, you are responsible for freight both ways. We will issue a refund to the credit card you used, or issue Store Credit for future purchases. Parts must be UNUSED, not installed for "Testing" purposes and be in original Factory Carton. NO RETURNS For any reason on Electrical Components or SPECIAL ORDER items.
They are solely liable for shipping damages. Explain to them the nature of the problem or damage, give them your name, address, and the TRACKING # from the box.
They will advise you on the claim procedure. Get the DAMAGE CONTROL # the date/time & the name or ID # of the person you talk with from the carrier. Then, call our customer support to notify us. We will then work with you to exchange/replace affected parts. You may be required to purchase a 2nd part and wait for refund from carrier.
Do you ship Internationally?
Yes, but you cannot order electronically online @ this time. To order parts for shipment OUTSIDE the United States , you will need to complete the order form but not transmit electronically. You will need to PRINTOUT your order form and then FAX it to our offices 001-915-599-8782. We will fulfill your order and ship via US postal Airmail (4-7 days) most parts of the world, or FEDERAL EXPRESS 2-3 days.
What about backorders?
Unfortunately, there are no backorders. If the inventory screen shows "0" quantity we, are temporarily "Out of Stock". You may contact our offices via e-mail or by phone. We have alternate sources not connected to online ordering system to find the parts you need.
I cannot find a part in your catalog. What do I do now?
If you receive a "Parts Not Found" message after entering a part number or inquiry, this means we do not stock that particular part in our online catalog system. You may contact us and we will check our other sources and get back to you.
How I am able to save money with BMA?
We are retailers selling at wholesale prices. Our prices are cheaper, because we do not have a retail "brick and mortar" facility with a large overhead (building, equipment, signage, etc.).
Do you have any information regarding Catalytic Converters for California customers?
The California Air Resource Board (C.A.R.B.) has not made it legal for Catalytic Converters to be replaced with any "aftermarket" Catalytic Converters on 1996 and later cars with OBD II. Please check with the EPA regarding local laws on "aftermarket" Catalytic Converters. If you fall into this category we will not be able ship to you.
We do have an option for CA residents that fall into this above category. We have buyers that scour the country looking for newer cars that may have been in an accident, but have excellent converters on them. These catalytic converters are GENUINE and come with a 50,000 mile warranty. These converters are then bench tested in a Certified Laboratory in CA. Call us for availability and information.
What is a Chassis Number?
The chassis number is an identification number stamped into the chassis of a vehicle. Certain parts need to distinguish chassis #'s in order to correctly identify that part. Chassis #'s are located in different places for different vehicles. You can normally find where yours is by looking in your owners manual, calling your local new car dealer, looking in an online forums or call us and we will help you find it.
What is a VIN Number?
A VIN or Vehicle Identification Number is used to identify each vehicle by the year it was manufactured, the country, what type of car, etc. Often you will hear a parts specialist ask for the last 6 of the VIN, which just means they need the last 6 digits of your VIN #. This is normally located on the driver's door plate and by the left hand lower portion of your dashboard where it meets your windshield. You can also look on your Insurance card or your vehicle's registration.
What is a Color Code?
Many interior parts are color coded, and there is usually a tag in the trunk or on the door, or somewhere in the vehicle giving you a color code of the interior and paint code of the exterior of the vehicle. If you stumble across a color coded part, please give us a call and we can help you with your questions.
Is everything on the site always in stock?
Everything that you find on our web site is always in stock. If you can order it on the site, it is in stock and will ship immediately. If you can't find something you are looking for, contact us and we'll check stock for you.
How long will the product take to get to me after its been shipped?
Depending on location and availiablity, ground shipments can take anywhere from 1-5 days. 1 being closest to California and 5 being closest to the East coast. We can accomdate faster shipping.
Is Ordering Online the Same as calling in my Order? More Secure?
Ordering your parts online is exactly the same and as Secure as if you were to place the order over the phone with us. Our Web site uses a SSL Security Certificate, with the highest 256-bit encryption guaranteed to keep your personal information safe.
What do the terms OEM and OES mean?
OEM stands for Original Equipment Manufacturer, and OES stands for Original Equipment Supplier. Car manufacturers buy many of their parts from outside vendors. For many items the parts manufacturer will sell through two distribution channels: one to the car manufacturer and another to wholesale parts distributors. This means the same part will often be at the car dealer's parts department in their box, and the identical part will be packaged under the part manufacturer's name. As you might suspect, the price will almost always be lower when it is not packaged in the car manufacturer's box.